Every Torven watch is individually assembled, inspected, and carefully prepared before shipment. Please allow 7–14 business days for order processing prior to shipment.

During periods of high demand or when additional components are required, processing may take longer. You will receive tracking information by email once your order has shipped.

Torven currently ships within the United States.

Complimentary standard shipping is provided on all U.S. orders.

Expedited shipping may be available for an additional charge at checkout. Please note that expedited shipping applies only to carrier transit time and does not shorten the 7–14 business day order processing period.

Delivery times may vary depending on the destination, carrier, weather, and other circumstances outside of Torven’s control.

Once your order has shipped, you will receive an email containing tracking information.

Please allow time for tracking information to update after the carrier has received your package.

We want you to be confident in your Torven watch. Eligible watches may be returned within 30 calendar days of delivery.

To qualify for a return, the watch must be unworn, unused, undamaged, and returned in its original condition with all original packaging, documentation, accessories, and protective materials, where applicable.

There is no restocking fee for eligible returns.

To initiate a return, please contact support@torvenwatch.com before sending your watch back. Return instructions will be provided after your request has been reviewed.

For returns based on preference or a change of mind, customers are responsible for return shipping costs.

If your watch arrives damaged, defective, or incorrect, please contact support@torvenwatch.com as soon as possible with your order number and, where applicable, photographs of the issue.

If the issue is determined to be the result of a defect, shipping damage, or an error by Torven, we will provide appropriate return instructions and cover the associated return shipping costs.

Customized or personalized products are final sale and are not eligible for return or exchange.

This does not affect your ability to contact Torven if a customized or personalized item arrives damaged, defective, or incorrect.

Torven does not currently offer direct exchanges. If you would like a different eligible watch or configuration, please return the original item in accordance with this policy and place a new order.

Once your return is received, it will be inspected to confirm that it meets the return requirements. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Any paid expedited shipping charges are non-refundable unless the return results from an error by Torven or an eligible damaged or defective order.

Torven currently ships within the United States only.

International shipping may be introduced in the future.