Shipping Policy
Thank you for choosing Torven.
Every Torven watch is individually assembled, inspected, and prepared before shipment.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received and verified.
You will receive an email confirmation when your order is placed and a separate email containing tracking information once your order has shipped.
Business days do not include weekends or U.S. federal holidays.
Domestic Shipping
Torven currently ships within the United States only.
Complimentary standard shipping is included on all orders within the United States unless otherwise stated at checkout.
Tracking Information
Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to become active after shipment.
Shipping Delays
While we make every effort to ensure timely delivery, estimated delivery times are not guaranteed. Shipping may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.
If your shipment is experiencing an unusual delay, please contact us at support@torvenwatch.com and we will assist where possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you discover an error in your shipping information, please contact support@torvenwatch.com as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility, to the extent permitted by applicable law.
Lost or Damaged Packages
If your package arrives damaged, or if you believe it has been lost in transit, please contact support@torvenwatch.com promptly with your order information.
We will work with you and, where appropriate, the shipping carrier to investigate and resolve the issue.
Please retain the packaging and contents of a damaged shipment until we have provided further instructions, as photographs or other information may be required to process a claim.
International Shipping
At this time, Torven ships only within the United States.
International shipping may become available in the future. Any expansion of our shipping destinations will be reflected on our website and at checkout.
Contact
For questions regarding shipping, delivery, or order status, please contact: