Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your watch to request a return.

To be eligible for a return, your watch must be in the same condition that you received it, unworn, free from damage, and returned with all original packaging, warranty cards, accessories, and proof of purchase.

To start a return, please contact us at support@torvenwatch.com. Return instructions will be provided once your request has been reviewed and approved.

Items returned without first contacting us and receiving return instructions may not be accepted.

You can always contact us with any return questions at support@torvenwatch.com.

Return Shipping

Customers are responsible for return shipping costs on standard returns. If your watch arrives damaged, defective, or if an incorrect item was shipped, Torven will provide instructions and assistance to resolve the issue.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your watch arrives damaged, defective, or if you receive the wrong item. We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Watches showing signs of wear, misuse, modification, or damage after delivery
• Custom or personalized products
• Gift cards

If you have questions regarding a specific item, please contact us before requesting a return.

Exchanges

At this time, Torven does not offer direct exchanges. If you would like a different item, please return the original watch in accordance with this policy and place a new order separately.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that banks and credit card providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@torvenwatch.com.

Warranty

Torven watches are covered by a limited warranty against manufacturing defects in materials and workmanship. The warranty does not cover normal wear, accidental damage, misuse, water damage resulting from improper use, or unauthorized modifications.

Customers are encouraged to register their watch through the Register Your Watch page to help maintain accurate ownership and warranty records.

European Union Customers

If your order is delivered to a country where a statutory right of withdrawal applies, you may have the right to cancel or return your order within the period required by applicable consumer protection law.

Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable law.